Privacy Policy

IISHNA (iishna.in) respects your privacy and is committed to handling personal data responsibly and transparently.

This Privacy Policy explains what information we collect, how we use it, how we safeguard it, and the rights available to users.

This policy applies to donors, volunteers, partner organizations, CSR representatives, and all users interacting with our platform.

Personal details you provide directly, such as name, email address, phone number, city, and other contact information.

Account and login details when you sign up or log in using Google, including basic profile information made available through your authenticated account.

Donation-related details such as amount, date, transaction reference, and payment status. We do not intentionally store full card details on our servers.

Volunteer and inquiry information, including interests, availability, skills, organizational details, and messages you submit through forms.

Technical and usage data such as IP address, browser type, pages visited, device information, and interaction analytics for site performance and security.

To operate and improve our NGO and CSR platform, including account management, donor support, volunteer coordination, and project communication.

To process donations, issue acknowledgments, maintain records, and support legal or financial reporting requirements.

To respond to inquiries, share relevant updates, and facilitate partnerships with NGOs, communities, and CSR stakeholders.

To protect the platform against fraud, misuse, unauthorized access, and legal non-compliance.

To comply with applicable legal obligations and regulatory requirements under Indian law.

IISHNA processes personal data in accordance with applicable Indian laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (DPDP Act), along with rules notified thereunder.

Where relevant for users located in the European Economic Area or other jurisdictions, we may also process data in line with GDPR principles such as lawfulness, transparency, purpose limitation, and data minimization.

By using iishna.in, you consent to data practices described in this Privacy Policy, subject to rights available under applicable law.

We may share information with trusted service providers and operational partners who support authentication, payments, communications, hosting, analytics, and program delivery under confidentiality and data protection safeguards.

We may share relevant data with project partners, NGOs, or CSR collaborators only as required to coordinate initiatives and deliver services.

We may disclose information where required by law, court order, government request, regulatory process, or to protect legal rights and user safety.

IISHNA does not sell personal data to third parties for profit.

We use cookies and similar technologies to improve user experience, remember preferences, analyze traffic, and enhance website reliability.

Analytics tools may collect aggregated usage patterns to help us understand engagement and improve platform content and performance.

You may control cookie preferences through your browser settings, though certain features may not function properly if cookies are disabled.

We use reasonable technical and organizational safeguards to protect personal data from unauthorized access, loss, misuse, or disclosure.

Access to personal information is restricted to authorized personnel and service providers who need it for legitimate operational purposes.

While we follow strong security practices, no online system can be guaranteed as completely secure, and users share information at their own informed discretion.

We retain personal data only for as long as necessary for the purposes described in this policy, including legal, accounting, auditing, and reporting obligations.

Donation and compliance records may be retained for statutory periods under applicable Indian laws.

When data is no longer required, we aim to securely delete, anonymize, or de-identify it in accordance with internal controls and legal requirements.

Subject to applicable law, you may request access to your personal data, correction of inaccurate data, and deletion of data that is no longer necessary.

You may request account-related updates, withdraw certain consents where legally permitted, or raise concerns about data processing practices.

We will review and respond to privacy rights requests within a reasonable period in line with legal obligations.

Where services involve processing outside India, IISHNA takes reasonable contractual and operational measures to protect personal data.

Any cross-border transfer is handled in accordance with applicable Indian law and, where relevant, international privacy requirements.

Our website is not intended for children without appropriate supervision or lawful basis where required.

If we become aware that personal data has been provided in violation of applicable requirements, we will take reasonable steps to address and remove such data.

We may revise this Privacy Policy from time to time to reflect legal, operational, or service-related changes.

Any updates will be posted on this page with a revised Last Updated date.

Continued use of iishna.in after updates indicates acceptance of the updated Privacy Policy.

For privacy-related questions, data requests, or concerns, please contact IISHNA through the official contact channels listed on iishna.in.

Please include sufficient details in your request so we can verify and process it efficiently.